1. Q: Are you a factory or trading company? Do you have showroom?
A: We are a factory and have showroom.
ATC lighting is located in Guzhen Town, Zhongshan City, Guangdong province, China, and you are warmly welcome to visit our factory (please contact our sales consultant and we will arrange your visit.)
2. Q: What is your main product? Can I customize lighting as my drawing or pictures?
A: Our main bussiness are high-end personal lighting customization, and lighting projects for hotel, restaurant, villa, etc., .
You could customize chandelier in your requirements (Finish, color, shape, size, etc.) with 1)our products or photos we provided. 2) your own drawing. 3) your photos or image.
If you have no some idea on lighting selected, you could contact our sales consultant, our design team will recommend you with the suitable lighting.(May need your projects photos, describe, requirements, etc.)
3. Q: How about your products' quality? How to ensure the quality of the goods?
A: We only choose the high quality materials for our lighting, commonly use the real Top k9 crystal (best Chinese crystal). Quality is the most important point for us to maintain customer relationship.
For you concern, following thing could be do:
1) Visit our factory and showroom to check our quality.
2) Ask for crystal sample or metal sample.
3) Ask us to send you some clear photos that preassemble in factory or clients feedback.
4) We will confirm the drawing with you before production.
5) After completed, you could come to inspect the goods or ask us to take some detail photos.
4. Q: if damage or mission occured during delivery, how could I do?
A: First, we will pack your goods safely, and we always prepare the spare parts for fragile items.
If any damage or mission occured, you just need to take photos to show us which damage or mission, and make a list to us, we will resend the replacements to you for free as soon as possible.
5. Q: How could I order my products?
A: Any questions on make order, you could contact our sales consultant, Following is the basic steps:
1) Communicate with our sales consultant (designers), and confirm the products (models, size, color, quantity, shipping ways, etc.)
2) Sales consultants send you quotation and Proforma invoice, and you make payments as that.
3) We make drawing for you, and start to produce after confirming with you.
4) You come to our factory to inspect the quality or ask for some products detail after we complete the production.
5) You make the balance.
6) We will arrange the transportation after receiving the balance.
7) After-sale service. ( including replacements, installation assistant, etc.)
6. Q: How to ensure the safety of my money?
A: To your concerns about the safety of money, you could:
1) Visit our factory to check the strength of our company.
2) You could us to make orders on alibaba via trade assurance, (if the suppliers don't send out the prodcuts, clients could ask for 100% refund via alibaba).
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